Price Notifications

All future price notifications can be found on this page.

Openreach Line Rental - Price Notification

1st June 2021

From the 1st July 2021 Openreach are increasing the cost of analogue line rental to be applied as follows:

  • Analogue line rental to increase by £1 per line, per month.

The increase will be added to customer billing from 1st July 2021

Openreach ISDN Rental - Price Notification

1st April 2021

From the 1st May 2021 Openreach are increasing the cost of ISDN rental to be applied as follows:

  • ISDN2 rental to increase by £1.50 per channel, per month.
  • ISDN30 rental to increase of £1.50 per channel, per month.

The increase will be added to customer billing from 1st May 2021.

Openreach Service Care Level 4 - Price Notification

3rd February 2021

From 1st May Openreach will further increase the cost of Service Level 4 for the following legacy services:

  • ISDN2 increase of 30p per month per channel.
  • ISDN30 increase of £1.00 per month per channel.
  • PSTN and Multi-Line increase of 60p per month per line.

The increase will be added to customer billing from 1st May 2021.

Openreach Service Care Level 4 - Price Notification

1st January 2021

On the 1st January 2021 Openreach increased the cost of Service Care Level 4 on PSTN, PSTN Multi-Line and ISDN legacy services.  This price increase will be applied to our customer’s bills from 1st February 2021 as follows:

  • PSTN Line – Service Care Level 4 will increase from £4.50 to £5.50 per month.
  • PSTN Multi Line – Service Care Level 4 will increase from £4.50 to £5.50 per month per line.
  • ISDN2 – Service Care Level 4 will increase from £2.25 per channel to £2.75 per channel per month.

All costs exclude VAT. If you wish to discuss or amend your Openreach Service Care Level, please email to support@nte.works.

RPI Price Increase Cancelled

30th March 2020

NTE recognise the significant hardship which the announcement of a national lockdown will cause to many of our customers and their businesses.  To this end we will not apply the planned price increase on the 1st April 2020.  We hope that this measure will provide support to our customers during this difficult time.  If you wish to discuss your services, home working options or to arrange call diversions please contact support@nte.works.

RPI Price Increase

1 March 2020

From 1 April 2020, NTE Limited is applying a price increase to its monthly charges for fixed line services to help cover the increased operating costs. The following products will be affected by the RPI price increase of 2.7% applied as standard:

  • Analogue line rental
  • ISDN2 / 30 line rental
  • Associated fixed line rental services, including broadband

In line with Ofcom’s regulations, small businesses (with ten employees or fewer), who pay recurring charges for fixed line rental, broadband or mobile services, have the right to withdraw from their contract for the affected services without paying early termination charges. The right for small businesses to exit their contract without penalty applies only to contracts entered into on or after 23 January 2014. The small business customer must exercise this right within 30 days of receiving this notice and the small business customer must give NTE Limited not less than 30 days written notice of its intention to terminate its contract.

If you are unsure about how these changes might affect you or to discuss your account, please call one of our specialist advisors on 0345 034 6622 or email support@nte.works.

Caller Display & ISDN Calling Line Identification (CLIP)

1 September 2018

Following changes to Ofcom’s General Conditions of Entitlement, which all communications providers must follow to operate in the UK, we are now pleased to offer Caller Display and ISDN CLIP services Free of Charge to our customers. Caller Display and CLIP allow you, as the called party, to receive the telephone number of the person calling you (unless withheld), helping you screen unwanted calls. If you already have this service, you do not need to do anything, we will automatically adjust your current pricing so that the service is free of charge from the 1st October 2018. If you do not have this service enabled and would like to receive it please contact support on 0345 034 6622 or email support@nte.works with your request.

Note: To use this feature you will need a compatible telephone handset with Caller Display capability. If you have a telephone system / PBX installed you may need to contact your PBX maintainer to ensure your system is programmed to present the calling number on your handsets. Depending on your maintenance agreement, programming changes may be deemed as chargeable.

Changes to Directory Entry Pricing

1 January 2017

Further to price increases made by Openreach, the following pricing will come into effect from the 1st February 2017.

Change Description

Monthly charge (ex VAT)

BT Dir Entry – Ordinary Local

£21.00

BT Dir Entry – Out of Area

£21.00

BT Dir Entry – Bold – Local

£40.00

BT Dir Entry – S/Bold – Local

£65.00

The above charges are for additional Directory listings only. You will receive one free Directory listing with every line rental.