Why have Ofcom changed the rules?
Around two in five mobile switchers (38%) – 2.5 million people – say they experienced at least one major problem when switching, while seven in ten encountered at least some difficulty.
One of the biggest hurdles in changing provider is having to speak to your current provider and facing unwanted attempts to persuade you to stay. Ofcom’s changes will give customers control over contact with their existing provider.
How does ‘Text to Switch’ work?
Consumers with a single mobile number can now switch mobile providers by simply sending a text to their provider. Providers will return a text showing the requested code and information on early termination charges or any pay-as-you-go credit balances.
If you want to keep your number then text ‘PAC’ to 65072, if you just want to terminate the service and lose your number the code is ‘STAC’ to 75075. You can also text ‘INFO’ to 85075 for a switching information only request.
Responses, including the required codes and all relevant information, should be returned to consumers within 2 hours and within 2 working days for businesses.
No double charging
Mobile providers will also be banned from charging for notice periods running after the switch date. This will put an end to people paying for old and new services at the same time – saving UK mobile customers around £10m in total each year.
Make the switch to NTE
If you’re unsure when your contract end-date is or if you’re already on the lookout for a new mobile contract, talk to NTE today. Our mobile experts will analyse your usage, offer guidance on ‘out of bundle’ spends and projected growth to build a tailored mobile proposal for your business. We work with the likes of EE, Vodafone and O2 to deliver competitive deals for your business mobiles. If you’re ready to switch just let us know and we will manage the whole process for you.
Click here to view our SIM Only and Handset Deals.
Contact our mobile specialist, Shaun Broderick today to find out more.